Before you register at Level up, take five minutes to read this guide — it could save you time and money.
Getting Ready
- Check your internet connection: a stable connection ensures smooth gameplay and prevents interruptions during level up login.
- Prepare identification documents: most casinos require KYC verification (passport, utility bill) before the first withdrawal.
- Set a budget: decide how much you are willing to deposit and lose before you start playing level up pokies.
- Understand the bonus terms: read the wagering requirements, game contributions, and expiry dates before claiming any offer.
- Choose a secure payment method: e-wallets like Skrill or Neteller offer faster withdrawals, while credit cards may take longer.
Account Setup
- Visit the official website and click the Sign Up button.
- Fill in your personal details: name, email, date of birth, and address. Ensure they match your ID exactly to avoid verification issues later.
- Choose a username and strong password. Enable two-factor authentication (2FA) if available.
- Select your preferred currency and agree to the terms and conditions.
- Verify your email via the confirmation link sent to your inbox.
- Complete the KYC process by uploading your documents (if required) before making your first deposit.
How Wagering Works
Wagering requirements determine how many times you must play through a bonus before withdrawing winnings. For example, a $100 bonus with a 30x wagering requirement means you must bet $3,000 in total. The formula is:
Wagering Requirement = Bonus Amount × Wagering Multiplier
Expected Loss = Wagering Requirement × (1 – RTP)
Assume the average RTP for level up pokies is 96%. Then expected loss = $3,000 × 0.04 = $120. Since the bonus is $100, the expected value is negative $20. Always check game contributions: pokies often contribute 100%, while table games may contribute less (e.g., 10%).
Is It Safe?
Important: Always verify the casino’s license. Level up operates under a Curacao eGaming license, which means it follows international standards for fair play. The site uses SSL encryption to protect your data and random number generators (RNGs) for game outcomes. Responsible gaming tools like deposit limits, self-exclusion, and reality checks are available. Note that winnings from Curacao-licensed casinos may be subject to local income tax depending on your country.
Financial Operations
| Payment Method | Deposit Minimum | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | $20 | 3–5 business days | None |
| Skrill | $10 | 24 hours | None |
| Neteller | $10 | 24 hours | None |
| Cryptocurrency (BTC) | $20 equivalent | 1–2 hours | Network fee |
| Bank Transfer | $50 | 5–7 business days | May apply |
Deposits are instant. Withdrawals require identity verification and may involve a pending period (usually 48 hours) before processing.
Common Problems & Fixes
- Login failure: Ensure you use the correct username and password. If forgotten, use the 'Forgot Password’ link. Clear browser cache if the page does not load.
- Withdrawal delay: Check if you have completed wagering requirements. Verify your documents are uploaded and approved. Contact live chat if still pending beyond the stated time.
- Game not loading: Update your browser or enable Flash/HTML5 support. Try a different device or use the mobile-optimized website (PWA).
- Bonus not credited: Ensure you entered the bonus code during deposit. Check if the minimum deposit amount was met. Contact support with details.
- Verification issues: Ensure your documents are clear and match the registered name. Use JPEG or PNG files under 5 MB. Resubmit if rejected.
Good to Know
The VIP program features multiple tiers: Bronze, Silver, Gold, and Platinum. You earn loyalty points for every real money bet placed on level up pokies. Points are accumulated and can be exchanged for bonus credits or free spins. Higher tiers offer perks like personal account managers, faster withdrawals, higher deposit limits, and exclusive invitations to tournaments. The system works as follows: each $10 wagered awards 1 point; 100 points convert to $1 bonus. Progress to the next tier requires a certain number of points within a month.
FAQ
How do I reset my password?
Click the 'Forgot Password’ link on the login page, enter your registered email, and follow the instructions sent to your inbox.
What is the minimum deposit?
The minimum deposit is $10 for e-wallets and $20 for credit cards and cryptocurrencies.
Can I play on my mobile?
Yes, the casino offers a mobile-optimized website and a progressive web app (PWA) that you can add to your home screen from the browser.
How long do withdrawals take?
E-wallet withdrawals are processed within 24 hours, credit cards take 3–5 days, and bank transfers may take up to 7 days after approval.
Are level up pokies fair?
Yes, they use RNGs audited by third-party testing agencies to ensure random outcomes.
Do I pay tax on winnings?
Tax liability depends on your country. Casinos licensed in Curacao do not withhold taxes, so you may need to report winnings yourself.
How do I contact support?
Live chat is available 24/7, or you can send an email to the support address listed on the site.
This guide covers the essentials to enjoy a secure and informed gaming experience. Remember to gamble responsibly and set limits before you start.
